We are committed to the protection of your Personal Information (as this term is defined below). This policy is intended to provide you with information relating to the processing of Personal Information that you may provide or that may be otherwise collected in the course of your interaction with this Website (as this term is defined below) and its operator.
Best Brands Ltd and its parent company Groupe St-Hubert Ltée (collectively referred to as “Best Brands”) are major distributors of Bonne maman® brand products in Canada. As such, Best Brands is responsible for the hosting and operating in Canada of this website promoting the Bonne maman® brand products (the “Website”).
Bonne maman® brand products are manufactured by Andros (a general partnership), with a place of business in the Zone Industrielle, 46130 Biars-sur-Cère, France (“Andros”). The Bonne maman® trademark is owned by Andros and used under licence by Best Brands.
ABOUT BEST BRANDS
“Cookies” are small files sent to your browser from a web server and saved on your computer.
“Non-Personal Information” is non-confidential, non-proprietary, or non-personal information derived from your use of this Website or any Platform that we make available to you, such as your web browser, domain name, and referrer link.
“Personal Information” is personally identifiable information including, but not limited to, your name, date of birth, mailing address, telephone number, personal email address, credit card information, and food preferences.
“Platform” means, in addition to the Website, any software program, software interface, or other technology made available to you by the RECIPE Group or a third party retained by the RECIPE Group.
In general, with the exception of IP addresses, the RECIPE Group does not automatically collect Personal Information from users of its Website or any of its Platforms. The RECIPE Group may collect and analyze IP addresses and certain Non-Personal Information concerning the use of the Website and the Platforms. Such data is used in aggregate format to help the RECIPE Group determine general usage trends, administer or diagnose a problem with the Website or a Platform or improve the layout of the Website or a Platform. We may share Non-Personal Information, whether in the form of a summary or as aggregated customer data, with partners and third parties at our discretion.
COLLECTING PERSONAL INFORMATION
All Personal Information collected by the RECIPE Group (and third parties retained by Best Brands or RECIPE to perform commercial activities on their behalf) is information that you have knowingly and voluntarily provided in the course of your interactions with the Website or any Platform that you may access.
More specifically, with respect to such interactions with this Website or any Platform, you may be asked for your name, date of birth, email address, mailing address, telephone number, credit card data, food preferences, as well as certain other Personal Information that may be necessary for the RECIPE Group to be able to conduct its business activities from time to time.
The RECIPE Group (and third parties retained by Best Brands or RECIPE) may collect the types of Personal Information described above, in particular in the following circumstances:
- when you subscribe to mailing lists, newsletters, and email communications;
- when you answer surveys;
- when you participate in contests or promotions;
- when you communicate with the RECIPE Group to ask a question, submit a comment, or make a complaint (customer service).
A significant portion of the Personal Information collected in the course of your interactions with the Bonne maman® banner in Canada is, in fact, collected by third parties whose services are used by Best Brands or RECIPE to assist in conducting certain of their business activities. In particular, but without limitation, the RECIPE Group uses third parties who offer products and services that help it to carry out the following activities: customer relationship management (CRM), e-commerce, online surveys, Wi-Fi portal, donations, and point of sales equipment.
We may also work with third parties who aggregate Personal Information or Non-Personal Information in the following ways:
- to take advantage of certain features of Google Analytics, including but not limited to, creating reports based on impressions of the Google Display Network or providing demographic data about Internet users and their interests; and
- to collect, analyze, or aggregate your Personal Information (for example, users’ IP addresses, gender, age, and interests) in order to help us understand how users interact with our Website or our Platforms, thus allowing us to improve our products and services.
USE AND DISCLOSURE OF PERSONAL INFORMATION
The RECIPE Group may process your Personal Information to create a user account, communicate with you by email or otherwise, process an online or telephone order, manage your use of the Website or other Platform, respond to a communication you send, better understand you and determine how we can improve your experience with us and our products and services, including through survey results, or for any other reason that may be disclosed to you from time to time. We may also match the Personal Information you provide to us with other information in the RECIPE Group’s databases. The RECIPE Group may also use your Personal Information to contact you regarding other products and services that may be of interest to you (including those that we may offer jointly with other companies).
Otherwise, we do not give, sell, rent, lease, loan, or grant your Personal Information collected to any third party outside the RECIPE Group (except to third parties working on our behalf who are required to protect the confidentiality of such Personal Information or a third party who purchases our business) unless you have authorized us to do so.
The RECIPE Group reserves the right to process Personal Information when required by the government or to comply with the requirements of applicable laws, or if the RECIPE Group deems it reasonable to do so in order to operate its Website or any Platform adequately and securely or to protect the RECIPE Group or the users of this Website or any Platform.
Your Personal Information may be stored on servers hosted in the United States or elsewhere outside of Canada, for example by a third-party service provider, and such Personal Information may be subject to disclosure in accordance with applicable laws in those jurisdictions. The RECIPE Group takes all reasonable steps to ensure that any Personal Information transferred outside of Canada is treated securely and in accordance with the data protection laws applicable in the jurisdiction where the information is processed. It should be noted, however, that these laws may not provide the same protection as applicable privacy laws in Canada.
PROTECTION OF PERSONAL INFORMATION
The RECIPE Group has implemented and maintains reasonable administrative, physical, and technical measures to protect the Personal Information in its custody and control from unauthorized access, use, modification, and disclosure.
The RECIPE Group has implemented Personal Information retention processes to retain Personal Information only for as long as necessary to fulfill the purposes set out below or as otherwise required by law.
The RECIPE Group also takes special measures to assess the potential risks associated with the disclosure of your Personal Information. In the event of a security breach, i.e., where your Personal Information is lost, disclosed without your authorization, or becomes accessible by an unauthorized person, we will notify you of such a breach if there is a real risk of significant harm, such as, for example, personal injury, humiliation, loss of business opportunity, financial loss, or identity theft. If the breach creates a real risk of material harm, we will notify you directly as soon as possible. If we cannot notify you directly, we will notify you through a public communication. We will provide you with the information you need to understand the significance of the security breach and reduce the risk of harm that may result. We will also report any security breach to government authorities and other organizations that we believe could mitigate the risk of harm that may result from the breach. We keep a record all security breaches. Following a security breach, the RECIPE Group will investigate the cause of the breach and review the safeguards in place to prevent further breaches.
NOTE TO PARENTS
The RECIPE Group is concerned about privacy issues surrounding Personal Information and is committed to protecting the online privacy of children and ensuring safe browsing for all users of its Website. Therefore, no Personal Information should be provided to or posted on this Website by a child under the age of 18 without the permission of a parent or guardian. If a user under the age 18 wishes to send Personal Information, he or she must first provide a parent or guardian’s email address so that we can obtain permission from the parent or guardian or obtain consent from a parent or guardian on behalf of the child. No Personal Information from a child under the age of 18 will be knowingly accepted without this written permission. Please be assured that RECIPE Group will not make a child’s participation in any web activity conditional upon the child disclosing more Personal Information than is reasonably necessary to participate in such an activity.
If your child has already provided Personal Information, you may request access to that information in order to modify it or require us to delete it entirely from existing records (see the “Who to Contact” section below).
WHO TO CONTACT
- review the Personal Information you have already provided to us in order to modify, update, or delete it from our records;
- access Personal Information that your child under the age of 18 has already provided to us to change, update, or delete it from our records;
- delete Personal Information that your child under the age of 18 has already provided to us;
- request that we not send you any mailings or contact you in any way;